Trusted digital
transformation partner
Change is happening, and businesses are accelerating digital transformation. The centrepiece drivers are often operational efficiency, innovation across the organisation, modernisation of legacy systems and processes, strengthened security and increased profitability.
Leading companies are prioritising the needs of their customers. As the connected world evolves rapidly, winning companies aim to exceed basic customer experience expectations. Transformation is not the goal; increasing value is.
We partner with our clients to help their digital transformation be more human, putting the customer at the heart of everything, designing experiences that enhance people’s lives, drive loyalty and deliver tangible business results.
Focus on the customer
Moving to a digital-first business requires a new mindset. It can unlock efficiencies across your organisation, introduce differentiation in the market with innovative technology choices and free up your team to focus on more strategic and complex tasks.
A customer-led approach to transformation has proven to be the key driver of sustainable business growth. According to Forrester, customers will pay 4.5 times more if the customer experience (CX) is good. They also said that those companies who provide great customer experience expand much faster than those who don’t.
Customer experience is about how your customers perceive or feel about their interactions with your company or organisation across all the touch points they have with you, whether during the consideration phase, joining, onboarding, using and paying for your services and products.
It spans company websites, self-service portals, mobile apps, email communications, and even how often you reach out to potential customers.
Our team can help you map these journeys out, compare you with your competitors, identify where improvements are needed, design a gold-class customer-led standard and build an exceptional customer experience that will delight, drive loyalty and increase value over time.
How we can help
Digital transformation strategy
Starting any digital transformation journey requires a new mindset, remembering that the transformation is not the goal itself—the goal is to increase value. We help organisations leverage customer insights, design and technology to become a digital-first business, improve customer satisfaction, create lean operations and differentiation, free up internal resources across the organisation to do more complex tasks and ultimately, drive growth. Our services include customer research, content strategy, assessments of current technology infrastructure and processes, identification of areas for improvement, development of a roadmap for implementation, and support during the implementation phase. We work with organisations of all sizes across various industries to develop customised solutions that meet their unique needs and goals.
Customer research and experience design
Customer experience is about how your customers perceive or feel about the interactions they have with your company or organisation across all the various touch points they have with you. Our team can help you map these journeys out, compare you with your competitors, identify where improvements are needed, design a gold-class customer-led standard and build an exceptional customer experience that will delight, drive loyalty and increase value over time.
Product design and build
We bring ideas to life by conceptualising and prototyping new products, designing and building custom solutions, and developing and maintaining existing products. Whether it's creating and maintaining a new design system, testing and implementing a new information architecture, or web or mobile app interface design, through web and mobile app development, we use the latest technologies and approaches to ensure your product is beautifully designed, user friendly and delivers on its business goals. Our team can help your organisation bring your product to life and get to market faster.
Customer portals
We've been designing and building customer portals for some of New Zealand's most iconic brands for over 15 years, helping organisations streamline communication and self-service and improve their overall customer experience. We can help your customers get better access to their account information, manage their services and billing information, track orders, get help, and more. Whether it's a responsive web or mobile app channel, we ensure every customer portal is designed to meet your customers' needs and drive high customer satisfaction, loyalty and engagement. Our goal is to help businesses create a seamless and delightful customer experience.
Systems integration
With over 17 years of experience working with some of New Zealand's biggest and most well-known brands, we have worked with various systems, platforms, and technologies to provide flexible and scalable integration solutions that meet each organisation's unique needs. We can help you review existing systems, design and implement new integration solutions, test and deploy the integrated systems, and provide ongoing support and maintenance. With our help, organisations can achieve a smooth flow of data and information across their entire enterprise. Your next integration challenge is in safe hands with our seasoned team at Catch.
Staff and team augmentation
We provide trusted, experienced, talented experts for short-term project injection and longer-term partnerships with some of New Zealand's most well-known brands. Whether it's individuals or a team of UX and UI designers, developers, testers, project managers and product owners, we can provide the right people at the right time to ensure a successful delivery outcome for your organisation. Our team are fully versed in using the Agile Scrum methodology, so with our help, organisations can save time and money by speeding up the process from search to induction, augment their delivery teams with the right resources, increase productivity, improve the level of overall quality and deliver results faster.
Technology strategy and selection
Whether you're choosing a CMS, CRM, e-commerce platform, or marketing automation tool, we can help you make sound, informed decisions based on the specific needs of your business, providing you with a clear understanding of the available options, their costs and benefits, and how they align with your business objectives. We can assist in identifying gaps and areas for improvement, research and evaluate potential solutions, and recommend the best fit for your organisation. If your infrastructure solution is on-premise, in the cloud, or a mix of both, we can advise on the best solution architecture to achieve your desired digital outcomes.
